Please keep the following in mind prior to placing an order:
- We do not take phone orders or walk in business.
- We request all pre-purchase product correspondence to be done via email
- Ordering is to be done utilizing our Online Catalog.
Our online ordering system allows us to keep our prices low and to ensure accuracy of your product order.
Please see the “Contact Us” section above for contact information.[/vc_column_text][vc_empty_space]
We accept VISA, MasterCard, Discover, and American Express through our online ordering system, as well as Money Orders. The pricing listed in our Online Catalog does not include shipping and sales tax, if applicable. Maryland residents will be subject to the 6% sales tax.[/vc_column_text][vc_empty_space]
- We ship Monday through Friday excluding holidays.
- Please allow 2 business days to process and prepare your package. However, orders often go out the same day or next day depending on time placed.
- As long as you do not have spam blockers activated, you will receive an email from the UPS Auto Notify system or Stamps.com with the tracking information.
Below is the UPS shipping chart showing estimated delivery times from our warehouse location:[/vc_column_text][vc_empty_space]
All other returns are subject to a 15% restocking fee within 30 days of purchase. We list the model for each part we sell. If your model is not listed for a particular part, please don’t assume it will work as it most likely wont. If you have any questions regarding a part and/or application, please email your inquiries prior to ordering.
The following guidelines are required for a return:
- Items must be returned within 30 days of receipt of your order.
- All returns must have original manufacturer information (if applicable).
- Items must be in their original, unopened packaging.
- Items must not be scratched, scarred or have been installed.
- Kits must not have any missing parts.
There are no Returns, Exchanges or Credits for the following items:
- Electrical Parts
- Special Ordered parts
Refunds will be provided by paypal or company check within 2 weeks of return.
All returns must be accompanied by a (RGA), Return Goods Authorization number. You can request an RGA number by sending an email to [email protected]
Please include the following information in your E-Mail:
- Your First and Last Name
- Mailing Address
- Order number
- Reason for returning
- Phone number and E-Mail address
Purchaser understands and recognizes that parts sold by Trail Bikes are subject to varied conditions due to the manner in which they are to be installed and/or used. The acceptability and suitability of any part sold or manufactured by Trail Bikes for a particular application is solely the purchaser’s decision. Trail Bikes LLC makes no warranties whatsoever, expressed or implied, oral or written, there is no Warranty Of Merchantability. This website could contain typographical errors or technical inaccuracies. Trail Bikes LLC may make improvements and/or changes in the technical specifications, products and promotions of said products described in this website at any time without prior notice.
In the event that our computer server/database encounters technical difficulties that cause problems with our product pricing, shipping calculations, or sales tax computations, Trail Bikes LLC will correct all discrepancies at the time of processing. Customers will be notified of any errors and will have the option to continue with the order with corrected totals or to cancel the order. Trail Bikes LLC will not be held responsible for any miscalculated totals due to server errors.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]